At Kalloway Design our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check and packaging.
• Shipping time: This refers to the time it takes for items to be shipped from our business to the destination.

Shipping

We ship worldwide - shipping costs will be calculated when your delivery country is selected at the checkout. Shipping charges include packaging costs.

We endeavour to process and ship all orders within 5 working days of receipt of payment, unless stated otherwise in the item listing.

All of our items are dispatched via Royal Mail 2nd Class as standard, and shipping time can take 3 to 5 working days to deliver from dispatch. There are tracked and signed for shipping options available at checkout should you require this service.

We do not offer an expedited order processing fee. Orders typically dispatch between 1 and 5 working days. If you require something by a specific date, please order in plenty of time. Alternatively, please get in touch and I am happy to see what I can do to assist any deadlines you have.

UK Delivery

If your postman has been unable to deliver your order, they will leave a "Something For You" card in case notifying you of this. You can collect your order from your local Delivery Office or alternatively visit the Royal Mail website to arrange re-delivery at a convenient time.

To find out the location of your local delivery office please call Royal Mail on 0845 605 0767 or visit www.royalmail.com.

Please make sure that your address details are accurate at time of order. If an order is returned to us due to non-delivery, then a second postage cost will need to be paid before your order will re-ship.

At seasonal times of the year (e.g. Christmas), some post can take a bit longer to arrive. Please ensure if you are ordering for a specific occasion, to order in plenty of time.

If you think your order should have arrived by now, you can check if you have any undelivered mail waiting for you at your local Royal Mail Delivery Office by giving them a call or visit. Please also check with your neighbours or in outbuildings in case it has been left.

International Shipping

Depending on where you are in the world shipping from the UK can take between 7 - 10 working days from the date of dispatch.

To speed up delivery times, all prints dispatched to the US will dispatch from our US based printing company.

Customers are responsible for any customs charges, if applicable. Customs checks can inevitably delay delivery times, and sadly this is outwith our control.